How librarians can be radical positive change agents in their communities, dedicated to learning and making a difference. This book offers a guide for librarians who see their profession as a chance to make a positive difference in their communities-librarians who recognize that it is no longer enough to stand behind a desk waiting to serve. R. David Lankes, author of The Atlas of New Librarianship, reminds librarians of their mission: to improve society by facilitating knowledge creation in their communities. In this book, he provides tools, arguments, resources, and ideas for fulfilling this mission. Librarians will be prepared to become radical positive change agents in their communities, and other readers will learn to understand libraries in a new way. The librarians of Ferguson, Missouri, famously became positive change agents in August 2014 when they opened library doors when schools were closed because of civil unrest after the shooting of an unarmed teen by police. Working with other local organizations, they provided children and their parents a space for learning, lunch, and peace. But other libraries serve other communities-students, faculty, scholars, law firms-in other ways. All libraries are about community, writes Lankes; that is just librarianship. In concise chapters, Lankes addresses the mission of libraries and explains what constitutes a library. He offers practical advice for librarian training; provides teaching notes for each chapter; and answers "Frequently Argued Questions" about the new librarianship.

Let us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppose that rather than standing in a room, or sitting on a bus, the man is at his desk and the woman is 300 miles away with the conversation taking place using e-mail. Still simple? Certainly--it happens every day. So why all the bother about digital (virtual, electronic, chat, etc.) reference? If the man is a pilot flying over Mount Everest, the answer matters. If you are a lawyer going to court, the identity of the woman is very important. Also, if you ever want to find the answer again, how that transaction took place matters a lot. Digital reference is a deceptively simple concept on its face: "the incorporation of human expertise into the information system." This lecture seeks to explore the question of how human expertise is incorporated into a variety of information systems, from libraries, to digital libraries, to information retrieval engines, to knowledge bases. What we learn through this endeavor, begun primarily in the library context, is that the models, methods, standards, and experiments in digital reference have wide applicability. We also catch a glimpse of an unfolding future in which ubiquitous computing makes the identification, interaction, and capture of expertise increasingly important. It is a future that is much more complex than we had anticipated. It is a future in which documents and artifacts are less important than the contexts of their creation and use. Table of Contents: Defining Reference in a Digital Age / Conversations / Digital Reference in Practice / Digital Reference an a New Future / Conclusion

A new library is evolving out of the institutional settings of the past. It is a constantly expanding landscape combining printed text, images, data, photographs, videos, music, ephemera, and artwork available in a dizzying array of formats and access. Yet the mission of the library -- of informing, educating, entertaining, and stimulating thought -- continues very much today as it began. Books in this series are written for practicing librarians: those who daily face the challenges, clashes, opportunities, and pressures of bridging the gap between information and its potential users in the physical and virtual reality that comprises "The New Library".

This comprehensive handbook is written by those who have "been there and done that" -- successfully. Joe Janes, Lorna Peterson, Steven Coffman, Martha Tarlton, Brett Butler, Susan Lessick and others share their expertise with librarians and other information professionals who are planning or implementing digital reference services. This unique guide discusses the role of reference collections and staff in the new millennium and explores changing reference culture and technologies. Sections and chapters range from "Why Reference is About to Change Forever (But Not Completely)", to "Transforming Reference Staffing for the Digital Library", to Building Digital Reference Services and Networks", "Managing Digital Reference Services", and "Evaluating Digital Reference Services". The "Digital Reference Technology Spotlight" section offers an in-depth look at actual models.

Discover the true value and exciting possibilities of oral history in the library: learn new and compelling ways to engage your patrons by sharing personal and community history with them. Have you thought about creating a collection to capture the experiences of your community? Perhaps you already have an oral history collection, but it's gathering dust. In either case, this book can help. After outlining what it means to effectively create oral history content, the author discusses how to establish public access to your collection, how to promote the content to your community, and how to use oral history in your library programs. Collaborating with other organizations, working with volunteers, and funding initiatives are a few of the other topics covered. Brimming with ideas and practical advice, the guide is meant to inspire and empower, taking the hassle out of oral history and replacing it with embracing oral history's power and the tools to bring it into your library. If you have an oral history collection, this book will help you to maximize its potential. If you don't have one, this book will show you how your library could benefit from one, what it can help your library to accomplish, and how to get started. If you're seeking a path to community engagement, start here. Shows librarians how to realize the potential of oral history collections Goes beyond content creation to cover creating access to and promoting oral history as well as using it to enhance library programming Provides public librarians a targeted way to engage with their communities

Public libraries can increase their impact on knowledge development, innovation, and social change by promoting parent and family engagement in children's learning. Libraries are increasingly focusing on families. Educational research confirms that family engagement in children's learning and development predicts school readiness, positive social behaviors, high school graduation, interest in STEM careers, and post-secondary education. A Librarian's Guide to Engaging Families in Learning will inspire libraries and librarians to innovate and promote family learning from a child's earliest years through adolescence. By bringing together research and practice, it will deepen librarians' understanding of families' role in education and help them to learn new ways to build positive and trusting family partnerships that honor diverse cultures and languages, as well as to develop leadership for community impact. Written by thought leaders in the fields of family engagement and library science, each of the three main sections of the book begins with a framework followed by case studies illustrating key concepts of the framework. Cases are followed by reflections from practicing librarians. All chapters focus on practical family engagement in the social infrastructure, lifelong learning, and diversity and social justice. Includes ideas to inspire innovative family engagement practices in libraries Provides research to help librarians make the case for resources to promote family engagement in public libraries Offers content for coursework and continuing education in children's services

Many of what we think of as Information Age tools and media --- computers, cell phones, the internet, encryption, and more --- evolved directly out of modern warfare. These tools started with World War I (which began not with arms, but with England cutting off underwater cables to Germany and isolating it), accelerated through World War II and the Cold War, and now play a center role in both declared and non-declared conflicts like election interference and cyberbattles. We buy phones and smart speakers because they are new and unlock great potential. Voice assistants like Siri and Alexa help us do our work and answer that one piece of trivia that bugs us. Yet these devices are data gatherers. They collect, repackage, and monetize our questions, purchases, photographs, web surfing to form a data industry now larger than the oil industry. Well over 100 years ago the data industry put in place a business model that trades our attention for news and entertainment. That model has evolved into a complex art and science of message targeting and content ownership that has splintered communities while simultaneously concentrating media ownership to a few massive corporations. Forged in War takes a critical look at the systems we use and how we ended up in a society that values data over personal liberty and commerce over the public good. It tells a compelling and previously story of how our ideas of information and knowledge reflect the century of war that has militarized our worldview. Author David Lankes's work has been funded by organizations such as The MacArthur Foundation, The Institute for Library and Museum Services, NASA, The U.S. Department of Education, The U.S. Department of Defense, The National Science Foundation, and The U.S. State Department. This, his latest book will help all of us learn how war has shaped our world and how to begin to create an agenda to stand down weaponized data and a media that seeks to own our personal, even intimate data like one owns a gold mine.